24/7 Support in Your WeRent Car Rental (What’s Included + How It Works)

If you are asking what is included in car rental 24/7 support, WeRent provides round-the-clock assistance during your rental period in Georgia. You can contact us 24 hours a day, 7 days a week, including holidays, and we will guide you or dispatch help depending on the situation.

Quick answer: what WeRent 24/7 support includes

WeRent’s 24/7 support is built for real rental situations: a warning light at night, a flat tire before a mountain road, a lockout at a hotel, or a breakdown between cities. It is available for WeRent car rental customers in Tbilisi, Batumi, Kutaisi, airport pickup points, and routes across Georgia.

Support is included as part of your rental service. Your rental also includes 100% Casco insurance, zero deposit, delivery to your chosen pickup point, and pricing from €27/day, but assistance rules still depend on the issue, location, safety conditions, and your rental agreement.

What WeRent 24/7 Support Helps With

Does 24/7 support include roadside assistance or only phone help?

It includes both phone guidance and practical 24/7 roadside assistance when the problem requires it. Some cases can be solved quickly by instructions over the phone. Others require us to arrange a mechanic, towing, recovery, or another field solution.

Common support cases include:

Situation	Typical WeRent response
mechanical breakdown	mechanical breakdown support, diagnostics, repair coordination, or replacement planning
Flat tire	flat tire help, spare tire guidance, repair coordination, or towing if needed
Battery issue	battery assistance or dispatch of technical help when available
Keys locked inside	lockout service where possible, based on location and vehicle access rules
Lost or damaged key	Support instructions, key replacement coordination, and cost review under the rental agreement
Empty fuel tank	fuel delivery where available, or guidance to the nearest safe fuel option
Vehicle stuck	winch-out or towing and recovery depending on terrain and safety
Serious fault or unsafe vehicle	vehicle swap or recovery options when appropriate

What types of problems are covered at any time day or night?

WeRent handles urgent rental issues at any time: day, night, weekends, and holidays. Covered support categories usually include emergency help rental car situations, mechanical faults, tire problems, battery failure, lockouts, fuel shortage, accident guidance, towing, and recovery coordination.

If there is a road accident, injury, fire, or immediate danger, contact local emergency services first. Then call support line so WeRent can open the rental support case and advise next steps.

How the Dispatch Works: From Call to Assistance

Do they dispatch help immediately or after business hours?

WeRent support is available 24 hours 7 days support, not only during office hours. When you contact us, the support team first checks your safety, location, vehicle status, and the type of issue. Then we decide whether to solve it by phone, send roadside help, arrange towing, coordinate repair, or plan a replacement car.

Dispatch timing depends on several practical factors:

• Your exact location and road access
• Time of day and weather
• Availability of local mechanics or recovery vehicles
• Whether the car can be moved safely
• Whether the case involves an accident, off-road recovery, lost keys, or a mechanical breakdown

For example, help inside Tbilisi, Batumi, or Kutaisi may be faster than assistance in remote mountain areas. If the road is closed, unsafe, or outside normal recovery access, dispatch may require coordination with local operators.

Does 24/7 support include vehicle swap or recovery options?

Yes, vehicle swap and recovery options may be arranged when the car cannot be safely driven or repaired in a reasonable way. A swap is not automatic for every issue. WeRent first checks whether the issue can be fixed, whether towing is required, and what replacement vehicle is available near your location.

What You’ll Need to Provide When You Call

What information should I have ready when I call?

When you call support line, provide clear details so we can act quickly:

• Your full name and booking number
• Vehicle model and license plate
• Current location: city, road name, hotel, airport, GPS pin, or nearby landmark
• Description of the problem and when it started
• Photos or video of warning lights, tire damage, accident damage, or road conditions
• Whether passengers are safe
• Whether the car can move, steer, and brake normally
• Any police report or emergency service reference if an accident occurred

Keep your phone reachable after the first call. If we dispatch help, the driver, mechanic, or recovery operator may need to confirm your exact location.

What’s Not Included in “24/7 Support”

24/7 support does not mean every cost is always free or that every request can be solved instantly anywhere in Georgia. Limits may apply under the rental agreement.

Typical limits include:

• Damage or problems caused by prohibited use, unsafe driving, or ignoring warning lights
• Off-road use where the selected car is not suitable
• Lost keys, damaged keys, or avoidable lockouts that require replacement costs
• Fuel costs when fuel delivery is requested
• Fines, parking penalties, or traffic violations
• Recovery from restricted, unsafe, or inaccessible terrain
• Delays caused by weather, road closures, or remote location access

WeRent will still assist and coordinate the solution. The difference is whether the cost is included, charged separately, or handled under insurance and the rental terms.

Airport & City Pickup Zones: Tbilisi, Batumi, Kutaisi

WeRent provides car rental support for customers who pick up in Tbilisi, Batumi, Kutaisi, and airport pickup points. Delivery to a chosen pickup point is available, which helps travelers avoid unnecessary transfers after arrival.

If a problem happens shortly after pickup, contact support before continuing to drive. This is especially important if you notice a warning light, unusual noise, braking issue, tire pressure alert, or fluid leak. Early contact helps us separate a minor issue from something that could become unsafe.

For airport pickups, save the support number before landing. If your flight arrives late or you start driving at night, 24/7 support remains active during the rental period.

FAQ: 24/7 Support During a WeRent Car Rental

Is support available on holidays and weekends?

Yes. WeRent provides 24/7 support 24 hours a day, 7 days a week, including weekends and holidays. The response method may vary by location, but support remains reachable.

Is lockout service included if keys are locked inside or lost?

Lockout service can be arranged where possible. If the keys are locked inside, WeRent will advise the safest solution. Lost or damaged keys may involve replacement or delivery costs according to the rental agreement.

Is flat tire help included, and do they tow the car?

Yes, flat tire help is part of car rental assistance Georgia support. If the vehicle has a usable spare and the situation is safe, we may guide you or send help. If the car cannot be driven safely, towing may be arranged.

Is fuel delivery included if I run out of gas?

Fuel delivery may be arranged where available. The support coordination is part of assistance, but fuel cost and some delivery-related costs may be charged depending on the situation and location.

Is battery assistance included?

Yes, battery assistance is a common support case. WeRent may guide you, send technical help, or arrange another solution if the battery problem points to a wider mechanical issue.

Quick checklist: How to handle a problem at any time

1. Stop in a safe place and turn on hazard lights.
2. If anyone is injured or there is immediate danger, call local emergency services first.
3. Do not keep driving if the car has a serious warning light, tire failure, smoke, fluid leak, or braking issue.
4. Call WeRent support and explain the situation clearly.
5. Send your GPS location, photos, vehicle plate, and booking details.
6. Wait for instructions before arranging your own repair, tow, or recovery.
7. Keep all receipts, reports, and photos if police, towing, or repair services are involved.

WeRent’s goal is simple: keep your rental moving safely and reduce uncertainty when something goes wrong. Whether you need phone guidance, mechanical breakdown support, towing and recovery, winch-out, fuel delivery, flat tire help, or a vehicle swap, contact support first so we can choose the right next step for your location and situation.