Batumi Airport Car Pickup (Casco Included): Typical Handover Steps + 24/7 Help if Something Fails

A car rental Batumi airport pickup with Casco included is usually simple: meet the WeRent driver, check your documents, inspect the car, sign the rental agreement, take photos, and receive the keys. If anything is unclear, WeRent’s 24/7 support can help by WhatsApp or phone before you leave Batumi International Airport.

Quick answer: What the Batumi airport pickup handover usually looks like

For a standard Batumi International Airport car pickup, WeRent coordinates an airport pickup after your flight lands, confirms your identity and booking, completes a vehicle condition check, records pre-departure photos, and finishes the keys handover.

When everything is okay, the process is direct:

1. You land and message or meet the driver as arranged.
2. The meet-and-greet driver confirms your booking details.
3. You show your passport, driving documents, booking confirmation email, and payment card if required for the booking.
4. You inspect the vehicle together.
5. You sign or confirm the rental agreement.
6. Photos are saved for pickup records.
7. You drive away.

If something fails—late driver, wrong car, unclear damage, document mismatch, or a pickup point problem—you contact WeRent’s 24/7 support immediately by WhatsApp or phone. The goal is to solve the issue before you leave the airport, not after.

What you need at Batumi Airport pickup

Keep these in your hand luggage, not your checked suitcase:

Item	Why it matters at handover
passport	Identity check for the rental agreement
Valid driving licence	Confirms you can legally drive the rental vehicle
International Driving Permit, if applicable	Useful if your licence format requires translation or extra validation
booking confirmation email	Confirms dates, vehicle class, pickup location, and included services
payment card	Used to confirm payment details if needed; WeRent has a zero-deposit policy
Phone with internet	Needed for WhatsApp or phone coordination, photos, and support
Flight number	Helps with late flight coordination and airport timing

Time: 5 minutes to prepare before landing.Cost: no extra cost for preparation.

Step 1: Prepare before landing

Time: 5–10 minutes before arrival.Cost: €0.

Before the aircraft door opens, check that you can access your booking confirmation email, your phone has charge, and mobile data or airport Wi-Fi is available. If your flight is delayed, keep your flight number visible in the booking thread so WeRent can coordinate timing.

This is where late flight coordination matters. Batumi airport arrivals can shift quickly because of border control, baggage delivery, or seasonal congestion. If your arrival time changes, send a short message: flight number, new landing time, and whether you have checked luggage.

What documents must I have for Batumi airport pickup?

For Batumi airport pickup, have your passport, valid driving licence, booking confirmation email, and payment card ready. If your licence requires an International Driving Permit or translation, keep that with your licence. The name on the booking should match the main driver’s documents unless WeRent has confirmed another arrangement in advance.

Do not pack these documents in checked luggage. The handover can start only when the driver can verify the renter and complete the rental agreement.

Step 2: Meet the driver / find the pickup point at Batumi International Airport

Time: usually 5–20 minutes after you exit arrivals, depending on baggage and border control.Cost: included when airport pickup is part of your booking.

Where do I meet the WeRent driver at Batumi Airport?

For most arrivals, you meet the WeRent meet-and-greet driver at the agreed airport pickup point near the arrivals area at Batumi International Airport. The exact meeting point is confirmed in your booking communication before pickup.

After landing, check your messages. If the driver has already shared a location note or sign detail, follow that instruction first. If you cannot see the driver, do not walk far away from the terminal without messaging support. Send a quick message with: “I am at arrivals,” your booking name, and a photo or description of where you are standing.

This helps WeRent avoid two common problems: the driver waiting at the vehicle while the traveler waits inside, or the traveler walking to the wrong airport zone.

Step 3: Confirm the booking + verify documents in minutes

Time: 5–10 minutes if documents match.Cost: no separate handover fee unless a special service was agreed separately.

The driver checks that the booking details match the person collecting the car. Expect a quick comparison of your name, rental dates, vehicle category, pickup location, and return plan.

Have these ready:

• passport
• driving licence
• booking confirmation email
• payment card if needed for payment verification
• phone number used for WhatsApp or phone support

WeRent’s zero-deposit policy means the standard handover is not built around taking a large security deposit at the airport. You still need to complete the identity and contract steps properly. Zero deposit does not remove the need to verify the renter, confirm the vehicle, and document the pickup condition.

If there is a document mismatch, stop and contact support before signing. Examples include a different main driver, expired licence, name spelling mismatch, or missing permit where one is required.

Step 4: Vehicle walkthrough and Casco-included condition check

Time: 10–15 minutes.Cost: 100% Casco included with WeRent rentals; rental prices start from €27/day depending on vehicle and dates.

The vehicle walkthrough is where you protect both sides. WeRent provides 100% Casco included, but you should still inspect the car carefully and make sure the pickup record is accurate.

What exactly should I check on the car during pickup?

During the vehicle condition check at pickup, walk around the vehicle with the driver and look at:

• front and rear bumpers
• doors and side panels
• mirrors
• windshield and windows
• headlights, brake lights, and indicators
• wheels, tyres, and visible rim marks
• roof and lower body edges if accessible
• interior seats, dashboard, trunk, and child-seat area if relevant
• fuel or battery level, depending on vehicle type
• spare tyre or repair kit if provided
• warning lights on the dashboard

Use your phone camera. Take clear pre-departure photos from all sides, plus close-ups of any scratch, dent, tyre mark, cracked plastic, or interior issue. Make sure the driver sees anything you notice before the contract is finalized.

Does 100% Casco included change what I do at handover?

No. Casco included in Georgia rentals is a safety net, not a reason to skip inspection. With 100% Casco included, you still need a clean pickup record because the handover photos and notes help separate pre-existing damage from anything that happens later.

A careful inspection also helps if you need a damage report later. The more precise the pickup record, the faster support can understand what happened.

Step 5: Keys in hand—how the contract and vehicle photos work at pickup

Time: 5–10 minutes.Cost: included in the rental process.

After documents and inspection are complete, the driver finalizes the rental agreement and confirms the pickup condition. Read the main points before you accept:

• renter name and driver details
• pickup date, time, and location
• return date, time, and location
• vehicle model or category
• fuel or charge policy
• included insurance wording, including 100% Casco included
• contact process for 24/7 support car rental Georgia assistance
• accident assistance instructions

Then complete the keys handover. This is the point where responsibility moves from handover to driving. Before leaving, confirm that you know how to lock the car, open the fuel cap, use the lights, and contact support.

For WeRent, the pickup record matters because it keeps the process clear if a question appears later. Your photos and the driver’s notes should match the visible condition of the vehicle at pickup.

Step 6: Drive-away checks

Time: 3–8 minutes before leaving the airport zone.Cost: €0.

Do these checks before you enter regular traffic:

1. Adjust mirrors and seat position.
2. Confirm headlights, indicators, brake lights, and hazard lights work.
3. Check dashboard for warning lights.
4. Test wipers and washer fluid.
5. Confirm air conditioning or heating works.
6. Check navigation, phone mount, or charging port if you need them.
7. Confirm fuel level matches the rental agreement.
8. Listen for unusual tyre, brake, or engine sounds in the first few minutes.

If something feels wrong, stop safely before leaving the airport area and message support. A small issue is easier to resolve at Batumi International Airport than after you are on the road to Gonio, Kobuleti, or the mountains.

How long does the handover typically take from landing?

From the moment you exit arrivals and meet the driver, a smooth handover often takes around 20–35 minutes. The total time from landing depends on passport control, baggage, flight delay, and how quickly you find the pickup point. If documents are ready and the car has no unclear damage, the process is usually faster.

Step 7: If something goes wrong during handover—who you call and what to report

Time: contact support immediately; resolution time depends on the issue.Cost: support is included; any booking changes depend on the agreed rental terms.

WeRent’s 24/7 support is the first contact if the handover does not match the booking or you cannot complete pickup normally. Use WhatsApp or phone and stay near the agreed location unless support tells you otherwise.

What if the driver is late or I can’t find the pickup point?

Call or message WeRent support with:

• booking name
• flight number
• current time
• exact location inside or outside the terminal
• photo of your surroundings if useful
• whether you have already contacted the driver

Support can coordinate with the driver, confirm the airport driver meet-and-greet location, and update you on timing. If your flight was delayed, mention it again even if you already shared it earlier.

What happens if the car is different from the booking at pickup?

Do not sign the rental agreement until the difference is explained. Send support the booking confirmation email, photos of the vehicle, licence plate if available, and the driver’s explanation.

Sometimes a vehicle category substitution may be offered because of operational reasons. You should confirm whether the replacement is acceptable for your luggage, passengers, transmission preference, and route. Families should check seating and trunk space. Off-road travelers should confirm clearance, drivetrain, and tyre suitability before accepting.

Who helps if there’s a damage dispute at handover?

If you and the driver disagree about whether damage is new, pre-existing, or correctly recorded, contact 24/7 support before leaving. Share photos, video, location, time, and a short description of the disputed area.

Do not rely on verbal comments only. The pickup record should reflect visible marks before the keys handover is complete. This is especially important for bumpers, rims, windshields, mirrors, and lower panels.

Step 8: If you notice damage right after leaving—what happens next under Casco

Time: report immediately when safe to stop.Cost: 100% Casco included applies according to the rental terms and proper reporting process.

If you notice a scratch, warning light, tyre issue, mirror damage, or other problem shortly after leaving the airport, stop safely and contact WeRent support. Do not continue driving if the car may be unsafe.

How do I report damage I notice right after leaving the airport?

Use the damage reporting process immediately by WhatsApp or phone. Send a clear damage report with photos and context. If there was an accident or road incident, ask for accident assistance and follow support instructions before moving the vehicle, unless staying there is unsafe.

What details should I send to support?

Send:

• booking name and car plate number
• time you noticed the issue
• location or map pin
• photos from several angles
• close-up photo of the damage
• short video if a sound or warning light is involved
• whether anyone is injured
• whether another vehicle or property is involved
• whether police or airport security are present
• what happened in one or two sentences

Good reporting protects you and helps WeRent act quickly. Casco coverage works best when the incident is documented promptly and accurately.

Normal path vs problem path at Batumi pickup

Situation	What you do	Who helps
Driver is visible and car matches booking	Verify documents, inspect car, sign, take photos, receive keys	Meet-and-greet driver
You cannot find the pickup point	Stay near arrivals, send location/photo, call support	24/7 support
Flight is late	Send updated arrival details and flight number	Support and driver via late flight coordination
Vehicle is different	Pause signing, send photos and booking details	24/7 support
Damage is unclear	Photograph it, ask for record update, contact support if disputed	Driver + support
Damage appears after leaving	Stop safely, send damage report, follow instructions	24/7 support and accident assistance if needed

FAQ: Batumi airport pickup, Casco included, and troubleshooting

1. Can I pick up a WeRent car at Batumi International Airport late at night?

Yes, if your booking confirms that timing. Share your flight number and keep your phone active for late flight coordination. If arrival timing changes, message support as early as possible.

2. Is a deposit required during a Batumi airport handover?

WeRent uses a zero-deposit policy. You still need to show documents, confirm the rental agreement, and complete the vehicle condition check at pickup. Zero deposit does not replace the inspection process.

3. What should I do if my phone battery is low when I land?

Before landing, save the booking confirmation email offline if possible. After arrival, use airport charging points or ask support by phone if WhatsApp is not available. Do not leave the airport pickup area without confirming where the driver is.

4. Does Casco mean I can ignore small scratches at pickup?

No. 100% Casco included reduces stress, but pickup photos still matter. Record small scratches, rim marks, glass chips, and interior damage before leaving so there is no confusion later.

5. Who do I contact if I have an accident after pickup?

Contact WeRent’s 24/7 support by WhatsApp or phone and ask for accident assistance. Send your location, photos, time, vehicle plate, and a short explanation. If anyone is injured or traffic is blocked, follow local emergency procedures first, then update support.