Stolen Rental Car in Georgia (100% Casco): Renter Checklist Before You Call WeRent Support

If theft happens in a WeRent Georgia rental with 100% Casco, the fastest path is: get safe, file a police report, then prepare a tight stolen rental car checklist Georgia 100% Casco evidence pack before contacting 24/7 support. This helps WeRent start claim assistance without missing details.

What to Collect First (Before Contacting Support) — The 15-Min Checklist

Use this checklist as soon as you realize the vehicle is missing. Do not delay emergency help or police contact, but keep the information below ready for your WeRent contact.

Item to prepare	What to write down or collect	Time/cost
Safety status	Where you are, whether anyone is hurt, whether luggage/passports were inside	Immediate / no cost
police report details	Station or officer contact, report/reference number if issued, time reported	Usually same visit / official process
incident time	Exact time you last saw the car and exact time you noticed it was gone	2 minutes
incident location	Street, hotel, airport, parking lot, GPS pin, nearest landmark	2 minutes
rental contract details	rental agreement number, booking name, pickup city, return plan	3 minutes
Identity documents	renter ID document and driver’s license	2 minutes
Vehicle identifiers	vehicle plate number and vehicle VIN (if available)	2–5 minutes
Key status	key fob status: with you, missing, stolen with bag, damaged, or handed to police	2 minutes
Visual evidence	scene photos and scene video of parking area, signs, gates, broken glass, CCTV points	5–10 minutes
Circumstances	Who was present, what happened before discovery, any suspicious activity	3 minutes

Keep everything in one phone note or message thread. Add screenshots of maps, parking receipts, hotel parking confirmations, and any access-control information if relevant.

Step 1: Confirm Safety and Stop Any Further Loss

Time: immediateCost: no cost for your own documentation; emergency costs depend on the situation

First, move to a safe place. If you are on a roadside, in a dark parking area, or in an unfamiliar neighborhood, leave the immediate area and stand somewhere visible and secure. Your personal safety comes before the vehicle or luggage.

If passports, phones, bank cards, house keys, or hotel keys were inside the car, protect those next:

• Block payment cards if they were left inside.
• Use device tracking for your own phone or laptop if it was in the vehicle.
• Notify your hotel if room keys or key cards were stolen.
• Secure passports or travel documents through the relevant embassy or consular process if needed.

This is also the moment to check whether the car was definitely stolen and not towed, moved by hotel staff, relocated by a parking operator, or parked on a nearby street by another authorized driver. Check with hotel reception, parking security, airport parking staff, or building security if applicable.

What should I do immediately after my Georgia rental is stolen?

Get to safety, confirm the car is not simply towed or relocated, call Georgian police, preserve the scene, and start recording the incident time, incident location, key fob status, and rental contract details. Then prepare the evidence checklist before contacting WeRent 24/7 support.

Step 2: File a Police Report in Georgia (Get the Report Details)

Time: varies by location and case complexityCost: official reporting is part of the legal process; keep any related receipts if you incur transport or document costs

For theft during rental, a police report Georgia record is essential. 100% Casco claim flow generally needs official theft documentation because the case must be reported through the legal channel, not only through the rental company.

When you speak with police, provide clear facts only:

• Your name as renter.
• Vehicle plate number.
• Vehicle make/model/color if you know it.
• incident location.
• incident time or best time window.
• When you last saw the vehicle.
• When you discovered the car theft.
• Whether keys, documents, or personal items were inside.
• Whether you noticed broken glass, forced entry, suspicious persons, or CCTV cameras nearby.

Ask for the report reference, officer name if available, station name, and any written confirmation or instructions. If the written police report is not available immediately, note exactly when and where you reported it.

Do I need a police report before contacting WeRent support?

If you can do it safely, start the police report before or while contacting support. If you are in danger, stranded, or unsure how to proceed, contact 24/7 support immediately and tell them police have not yet been reached. For claim assistance, the police report details will normally be one of the first requirements.

Step 3: Document the Scene with Photos/Video (What “Evidence” Looks Like)

Time: 5–10 minutesCost: no cost

Do not disturb the scene more than necessary. If it is safe, take scene photos and scene video before leaving. The purpose is to show where the Georgia rental was parked, what the surroundings looked like, and whether there are visible theft indicators.

Useful photos include:

• The exact parking space from multiple angles.
• Street signs, hotel entrance, airport zone, parking level, or lot number.
• Any broken glass, tire marks, damaged barriers, or forced-entry signs.
• Nearby CCTV cameras, parking booths, gates, ticket machines, or access barriers.
• Parking receipts, permits, payment screens, or QR codes.
• The surrounding area showing visibility and lighting.
• Any personal items left behind near the space.

Useful videos include:

• A slow 360-degree video from the place the car was parked.
• A walk from the parking space to the nearest entrance or security point.
• A clear view of any gate, barrier, or camera that may have recorded the event.

What photos or videos help most in a theft case under 100% Casco?

The most helpful evidence shows the exact incident location, the parking environment, possible access points, nearby cameras, and any visible signs of theft. Under 100% Casco, this supports the claim record and helps WeRent understand what happened before the insurer or authorities ask follow-up questions.

Step 4: Record the Timeline Precisely (When/Where/How You Noticed Theft)

Time: 5 minutesCost: no cost

Write a timeline while details are fresh. Do not rely on memory later. Use local Georgia time and be specific.

Your timeline should include:

1. When you parked the vehicle.
2. The exact place you parked it.
3. Whether it was locked.
4. Who had access to the keys.
5. When you last physically saw the car.
6. When you first noticed it missing.
7. Who was with you when you discovered it.
8. Whether anyone else had permission to drive.
9. What you did next: checked with security, called police, took photos, contacted support.

What exact details should I write down (time, location, circumstances)?

Write down the incident time, incident location, last-seen time, discovery time, parking type, lock status, weather/lighting if relevant, people present, key fob status, nearby cameras, and any unusual circumstances. Include facts, not guesses.

Step 5: Check Keys, Lock Status, and Any Account/Device Info

Time: 3–5 minutesCost: no cost

Key information matters in any car theft case. Check your pockets, bags, hotel room, and travel group before reporting the key status. If there is more than one authorized driver, confirm who last held the key.

Record the key fob status using one clear statement:

• “Key fob is with me.”
• “Key fob was inside a stolen bag.”
• “Key fob is missing; last seen at [place/time].”
• “Key fob was handed to police.”
• “Key fob was damaged/lost before the theft was discovered.”

If a phone, navigation device, or personal tracker was in the vehicle, note whether you can see a last known location. Do not attempt to recover the car yourself. Share the information with police and WeRent support.

What if I no longer have the keys/key fob—what should I prepare?

Prepare a clear explanation of when you last had the key fob, where it may have been lost or stolen, who had access to it, and whether it was inside luggage or clothing. Give the same information to police and WeRent. Do not change the timeline later unless you are correcting it with new facts.

Step 6: Prepare Your Rental Proof Pack (What Support Will Ask For)

Time: 5 minutesCost: no cost

Before contacting support, gather the documents and identifiers that connect you, the car, and the rental agreement. This avoids delays when the 24/7 support team opens the theft case.

Prepare:

• rental agreement number.
• renter ID document.
• driver’s license.
• Booking name and phone number used for the reservation.
• Pickup city: Tbilisi, Batumi, Kutaisi, or airport pickup point.
• Planned return date and return location.
• vehicle plate number.
• vehicle VIN (if available).
• Any police report reference or station details.
• Photos/videos and timeline.
• List of personal belongings that were inside, if any.

What rental documents will support ask for first?

Support will usually ask for your rental agreement number, renter ID document, driver’s license, booking name, vehicle plate number, and police report status. If available, include the vehicle VIN and photos of your rental agreement.

How do I identify the right rental details (plate, agreement number) fast?

Check your rental agreement, booking confirmation, handover photos, WhatsApp/SMS/email messages, and any pre-trip photos you took of the car. The plate is often visible in handover pictures. The agreement number is usually on the signed rental document or confirmation message.

Step 7: Call/Message 24/7 WeRent Support with the Evidence Ready

Time: immediate once safety and police reporting are underwayCost: no extra support fee from WeRent; your phone provider may charge for calls/data

Once you have the essentials, contact 24/7 support. WeRent provides 24/7 support and assistance for renters in Georgia, including Tbilisi, Batumi, Kutaisi, and airport pickup locations.

Your first message should be short and structured:

“My WeRent rental car appears stolen. I am safe. Police have been contacted / I am contacting police now. Rental agreement number: [number]. Vehicle plate number: [plate]. Location: [pin/address]. Last seen: [time]. Discovered missing: [time]. Key fob status: [status]. I have photos/video and report details.”

Then attach:

• Police report reference or reporting status.
• Timeline note.
• scene photos.
• scene video.
• Driver ID and rental documents if requested.
• Any tracker or last-known-location information.

Should I call 24/7 support right away or after collecting evidence?

If you are unsafe, stranded, or unable to reach police, contact support right away. If you are safe, spend about 15 minutes collecting the evidence pack first, then call or message. The best approach is not to wait hours: start police reporting quickly and keep WeRent updated.

Step 8: Expect Next Actions Under 100% Casco (What Usually Happens After Contact)

Time: first response is through 24/7 support; full claim handling depends on police and insurer processCost: WeRent rentals include 100% Casco and a zero deposit policy; specific case outcomes depend on facts, documents, and policy conditions

After your report, WeRent will guide the next steps for the 100% Casco claim flow. The support team may ask you to repeat key facts, send clearer photos, provide police details, confirm your location, or remain available for follow-up.

Typical next actions include:

1. WeRent logs the theft during rental case.
2. Support verifies the rental contract details and driver identity.
3. The police report information is added to the case file.
4. Your evidence checklist is reviewed for missing items.
5. Claim assistance begins under 100% Casco.
6. You receive instructions on communication, documents, and any travel-impact next steps.

100% Casco is designed to make theft and damage claim handling smoother, but it does not remove the need for accurate police reporting, truthful timelines, and key documentation. Missing or inconsistent details can slow the process.

What typically happens after I contact support for a theft under 100% Casco?

Support opens the case, confirms your rental and identity details, asks for police report information, reviews evidence, and explains the next step in the claim assistance process. You may need to provide additional statements or documents as the case moves through the police and insurance channels.

How long does the theft assistance/claim process usually take in Georgia?

Initial support starts as soon as you contact WeRent. The full claim process can vary because it depends on police documentation, case facts, insurer review, and whether all renter documents are complete. A clear evidence pack usually prevents avoidable delays.

Quick FAQ: Stolen During 100% Casco — Common Renter Questions

1. Does 100% Casco mean I can skip police reporting?

No. 100% Casco supports claim handling, but car theft still needs official reporting. A police report is normally required to document the theft and support the claim file.

2. What if the car was stolen from a hotel, apartment, or airport parking area?

Report the theft to police, ask parking or security staff about CCTV and access logs, then document the location with photos and video. Include the exact parking level, bay, ticket number, hotel name, or airport parking zone.

3. What if my passport or luggage was inside the stolen car?

Tell police and WeRent support what was inside. For passports, contact your embassy or consular service. For cards and devices, block access quickly and keep records of any steps taken.

4. Can I track or recover the vehicle myself?

No. Do not confront anyone or attempt recovery. Share any last-known location, tracker data, or device information with police and WeRent support.

5. Why does WeRent ask for so many details if the rental includes 100% Casco?

Because 100% Casco claim handling still depends on accurate facts: police report details, identity confirmation, rental contract details, vehicle identifiers, key status, and evidence from the scene. Complete information helps the case move faster.

Final Checklist Before You Send Your First WeRent Message

Before contacting WeRent, confirm you have as many of these as possible:

• You are safe.
• Police have been contacted, or you are contacting them now.
• You recorded incident time and incident location.
• You noted when the vehicle was last seen and when it was discovered missing.
• You have your rental agreement number.
• You have your renter ID document and driver’s license.
• You found the vehicle plate number.
• You have vehicle VIN (if available).
• You recorded key fob status.
• You took scene photos and scene video.
• You wrote a short timeline.
• You listed stolen personal items if any.

This is the fastest renter-side preparation for a theft case in a WeRent Georgia rental with 100% Casco: safety first, police report next, then evidence-ready 24/7 support contact.