100% Casco in WeRent: What’s Covered for Damage, Theft, and Accidents in Georgia

WeRent rentals in Georgia come with 100% Casco insurance included, intended to cover eligible accident damage, theft of the rental vehicle, and many non-collision damage cases. If something happens, contact WeRent before driving or repairing further, document the incident, and follow the claim steps.

At-a-glance answer: what 100% Casco means in a WeRent rental

WeRent includes 100% Casco with every car rental in Georgia, including rentals in Tbilisi, Batumi, Kutaisi, and airport pickup points. In practical rental terms, Casco is the vehicle-damage coverage attached to the rented car, not a separate policy you need to buy at the desk.

For travelers, the main point is simple: WeRent car rental Georgia coverage is designed to protect you when the rental vehicle is damaged, stolen, or involved in an accident that falls within the Casco scope. The exact handling depends on the situation, the documents collected, and whether the rental terms were followed.

Here is the short version:

Situation	How WeRent 100% Casco typically applies	What you must do
Accident with another vehicle or object	Intended to cover eligible accident damage coverage to the rental vehicle	Stop safely, contact police if required, call WeRent, collect proof
Theft of the rental vehicle	Intended to apply to eligible theft coverage cases	Contact police immediately, notify WeRent, keep all keys/documents safe
Parking-area or road damage	May apply where the damage fits the Casco terms and is properly documented	Photograph damage, report it, do not arrange repairs yourself
Missing documentation or rule violations	Coverage may be delayed or denied depending on contract terms	Verify requirements at pickup and follow support instructions

The most important rule is procedural: if an incident occurs, contact WeRent 24/7 support and assistance, preserve the scene when safe, collect evidence, and get a police report for incident when required. This keeps the claim process clean and avoids surprises during settlement.

Does WeRent’s 100% Casco cover damage to the rental car in Georgia?

Yes, WeRent’s 100% Casco is intended to cover eligible damage to the rental car in Georgia when the loss fits the Casco terms and the required claim process is followed. In a car rental context, “damage” can mean several different things, and each one may require different documentation.

Travelers usually mean one of these categories:

• body damage after a road incident;
• scratches, dents, or bumper damage in parking areas;
• damage after contact with another vehicle, wall, barrier, animal, or roadside object;
• damage on Georgian roads caused by road conditions, loose stones, or unexpected obstacles;
• non-collision damage, such as certain weather or parking-area events, where covered by the Casco terms.

Georgia has a mix of city streets, mountain roads, rural lanes, and busy parking areas. Damage on Georgian roads can happen in Tbilisi traffic, on a coastal trip near Batumi, during a route from Kutaisi, or while driving toward mountain regions. The included Casco is there to reduce the financial uncertainty that usually comes with rental-vehicle damage.

What happens in practice after damage is found?

If you notice new damage during your rental period, do not ignore it and do not arrange repairs independently. The practical process is:

1. stop the vehicle safely;
2. take clear photos and videos from several angles;
3. contact WeRent support;
4. explain where, when, and how the damage happened;
5. follow instructions on whether police documentation, towing, or inspection is needed.

A claim is easier when the event is reported promptly. If the vehicle is still safe to drive, WeRent may guide you on the next location for assessment. If it is not safe to drive, assistance may include instructions for towing or replacement handling, depending on the case and vehicle availability.

Conditions to check at pickup

At pickup inspection, verify how damage must be reported and what documents are required. Ask specifically:

• When is a police report required?
• How quickly must damage be reported to WeRent?
• Are photos enough for minor parking damage, or is an official record needed?
• How is the vehicle condition compared at return?
• Are tires, glass, underbody, interior, roof, or off-road damage treated differently?

The pickup inspection matters because it separates pre-existing marks from new damage. Walk around the car, compare the condition report, ask staff to mark any visible scratches or dents, and take your own photos before leaving.

Does it cover theft of the rental vehicle?

Yes, theft coverage is part of what travelers should expect from a Casco included rental, subject to the booking terms and proper reporting. If the rental vehicle is stolen, the situation must be treated as an urgent police matter and a rental claim, not as a simple customer-service issue.

The first steps are:

1. contact local police immediately;
2. notify WeRent as soon as possible;
3. provide the vehicle location, time discovered, and circumstances;
4. keep the keys, rental documents, and any parking proof available;
5. do not delay the official report.

Theft claims depend heavily on documentation. WeRent will need evidence that the vehicle was stolen and that the renter followed the contract conditions. That usually means an official police report or reference number, a clear timeline, and confirmation that the vehicle was not left in a prohibited or negligent situation.

Do not invent details or guess. If you do not know exactly when the theft happened, say when the car was last seen and when it was discovered missing. Accurate information helps the police and helps WeRent process the claim correctly.

Does WeRent’s 100% Casco cover accidents on Georgian roads?

Yes, WeRent’s 100% Casco is intended to cover eligible accidents on Georgian roads when the accident damage falls within the Casco scope and the required steps are followed. In everyday travel language, an accident can include a collision with another car, a crash into a roadside object, a parking-lot impact, or a single-vehicle road incident.

Casco is different from standard third-party liability. Liability coverage focuses on damage you may cause to other people or their property. Casco focuses on damage to the rental vehicle itself. In a rental, this distinction matters: a police or incident record may be needed to confirm what happened, who was involved, and whether the claim fits the coverage.

What affects accident coverage in practice?

Several factors can affect how an accident claim is handled:

• whether the renter was listed and authorized to drive;
• whether the driver followed Georgian traffic laws;
• whether alcohol, drugs, reckless driving, or prohibited use was involved;
• whether the accident was reported immediately;
• whether the required police report was obtained;
• whether the car was used on roads or routes allowed by the rental terms;
• whether the vehicle was moved before documentation, when it should not have been.

For example, a low-speed collision in a Tbilisi parking area may be handled differently from a mountain-road accident involving another vehicle. The coverage principle may be the same, but the evidence needed can differ.

Do I need to call the police for an incident to be eligible?

Often, yes—especially for accidents involving another party, theft, injuries, significant damage, or unclear fault. A police report for incident can be essential for a Casco claim because it confirms the facts independently.

Do not assume that “small damage” never needs police documentation. Some rental and insurance processes require an official record even when the damage looks minor. The safest approach is to contact WeRent 24/7 support first from the scene and ask whether police must be called. If anyone is injured, if another vehicle or property is involved, or if theft has occurred, contact police immediately.

A missing police report can create problems later. It may make it harder to prove when and how the damage occurred, and it may affect eligibility under the Casco conditions.

What’s NOT automatic with Casco: exclusions travelers miss

100% Casco is strong protection, but it does not mean every possible event is automatically approved regardless of behavior or documentation. Common exclusions and problem areas can include:

• driving by a person not named or authorized in the rental contract;
• driving under the influence of alcohol or drugs;
• intentional damage or reckless use;
• leaving the car unlocked or leaving keys/documents inside the vehicle;
• failing to report theft, damage, or an accident promptly;
• missing police documentation where required;
• using the vehicle for racing, commercial transport, towing, or other prohibited use;
• driving on restricted roads or off-road routes not allowed by the booking terms;
• ignoring warning lights or continuing to drive after serious damage;
• unauthorized repairs or modifications;
• loss or damage to personal belongings inside the vehicle.

Families, first-time visitors, and off-road adventurers should pay close attention here. If you plan mountain routes, gravel access roads, ski areas, or remote areas, ask at pickup which routes are permitted for your chosen vehicle. A suitable SUV does not automatically mean unrestricted off-road use.

The exact exclusions are controlled by your booking terms and rental agreement. WeRent will guide you, but you should confirm the specifics in writing before you drive.

Claim & assistance steps on the road with WeRent

WeRent provides 24/7 support and assistance so you are not left guessing after an incident. Use these 24/7 assistance claim steps if damage, theft, or an accident occurs.

Step 1: stop safely and secure the vehicle

Move to a safe position if the car can be moved legally and safely. Turn on hazard lights. Check passengers first. If anyone is injured, call emergency services immediately.

For theft, secure yourself and your belongings first, then contact police from the location where the theft was discovered.

Step 2: contact police when required

Call police for theft, injuries, accidents involving another vehicle, damage to public or private property, serious damage, or unclear circumstances. Ask for a report, reference number, or confirmation document.

If you are unsure whether police are required, contact WeRent immediately and follow the guidance given.

Step 3: contact WeRent 24/7 support

Report the incident as soon as possible. Provide:

• your name and booking details;
• vehicle model and plate number;
• exact location;
• time of incident or discovery;
• short explanation of what happened;
• whether police, ambulance, or another party is involved;
• whether the vehicle is safe to drive.

WeRent support will tell you the next step, including whether to wait, tow the vehicle, continue to a safe location, or arrange assessment.

Step 4: collect proof for the claim

Useful proof or documents include:

• photos and videos of the vehicle damage;
• wide photos showing road position and surroundings;
• close-up photos of impact points;
• police report or reference number;
• other driver’s details, plate number, and insurance information when relevant;
• witness contacts, if available;
• parking tickets, location data, or hotel/security information for theft cases.

Do not sign documents you do not understand without asking for clarification. If there is a language barrier, contact WeRent for assistance.

Step 5: follow WeRent’s instructions on towing and assessment

Will WeRent help with towing/repair assessment after an accident? Yes, WeRent support can guide you on towing, repair assessment, and the next operational steps after an accident or breakdown-related damage. Do not choose a repair shop or approve repairs on your own unless WeRent instructs you to do so.

This protects the claim file and ensures the rental vehicle is assessed correctly.

How to verify your coverage before you drive

The best time to clarify coverage is before leaving the pickup point. Whether you collect the car in Tbilisi, Batumi, Kutaisi, or at an airport, take five minutes to verify the key details.

Use this checklist:

• confirm that 100% Casco is included in your booking;
• ask what “100% Casco” means for your specific car and dates;
• review the rental agreement and coverage summary;
• complete the pickup inspection carefully;
• make sure all existing damage is marked;
• take your own photos and videos before departure;
• confirm the phone number for 24/7 support;
• ask when a police report is mandatory;
• confirm rules for mountain roads, gravel roads, border areas, and off-road driving;
• check whether tires, glass, underbody, roof, interior, keys, and documents have special conditions.

If anything is unclear, ask for the answer in writing or make sure it is reflected in the rental documents. This is especially important if your itinerary includes long-distance driving, remote areas, family travel, or adventure routes.

FAQ

Does WeRent’s 100% Casco cover damage to the rental car in Georgia?

Yes. It is intended to cover eligible damage to the rental vehicle under the Casco terms, including many accident and road-damage scenarios. You must report the damage promptly, document it, and follow WeRent’s claim instructions.

Does it cover theft of the rental vehicle?

Yes, eligible theft of the rental vehicle is within the intended Casco scope. You must contact police immediately, notify WeRent, keep the keys and rental documents available, and provide the required police documentation.

Does it cover accidents on Georgian roads?

Yes, eligible accident damage coverage applies when the incident fits the Casco terms and the rental rules were followed. Official documentation may be required, especially when another vehicle, person, or property is involved.

What proof or documents are required for a Casco claim?

Usually you should provide photos, videos, your booking details, a police report or reference number when required, other-party information, witness contacts if available, and a clear description of what happened.

What should I do immediately after damage, theft, or an accident occurs?

Stop safely, check for injuries, contact police if required, call WeRent 24/7 support, document the scene, and do not drive further or arrange repairs unless WeRent tells you to do so.