Car Accident Claim Flow in Georgia (With 100% Casco): Exact First 60 Minutes Checklist for WeRent Renters

If you get into an accident in Georgia, secure safety first, document what happened, then report the incident to the police and to WeRent as soon as you are safe. This is what to do after a car accident with 100% casco in georgia: protect people, preserve proof, and start the claim notification quickly.

This guide is written for WeRent renters driving in Tbilisi, Batumi, Kutaisi, airports, highways, villages, and mountain roads. With 100% Casco insurance included, the accident claim process is usually smoother when you follow the correct first-hour sequence: check injuries, switch on hazard lights, move to safety if needed, record incident documentation, get a police report or official incident details, and contact WeRent 24/7 support.

What you need before you move: safety + info in one minute

Before you move the vehicle, take one minute to get control of the situation. Your first goal is safety. Your second goal is making sure the incident can be documented clearly.

Keep these items ready in the car or on your phone:

• Phone with battery and mobile data
• Passport or ID
• Driver’s license
• Rental agreement or booking details
• WeRent contact channel for 24/7 support
• Phone camera with enough storage
• Map app for the exact accident location
• Notes app or paper for driver details and witness information
• Flashlight if driving at night
• Warning triangle or safety equipment available in the vehicle

For a smooth Casco claim, you will need to record:

• time and date
• accident location
• photos of damage
• vehicle registration data
• driver details
• witness contact
• police report details or official incident documentation
• short description of what happened

Do not worry about writing a perfect legal statement in the first minute. Focus on safety, accurate facts, and fast communication.

Step 1: Check injuries, call emergency services if needed (0–5 minutes)

Time: immediately, usually 0–5 minutesCost: no rental cost from WeRent for calling support; emergency costs depend on the situation and local services

The first action after any Georgia accident is to check injuries. Look at yourself, passengers, pedestrians, cyclists, and the other vehicle occupants.

What is the exact first sequence after a car accident in Georgia?

Follow this order:

1. Stop the car safely.
2. Turn on hazard lights.
3. Check injuries.
4. Call emergency services if anyone is hurt or if there is danger on the road.
5. Move to safety only if staying in place creates risk.
6. Start documenting the scene.
7. Arrange police or incident documentation.
8. Contact WeRent 24/7 support as soon as you are safe and able to speak.

If there is any injury, do not treat the accident as minor. Call emergency services and follow the dispatcher’s instructions. If someone is unconscious, bleeding, trapped, or in danger from traffic, that becomes the priority over photos, documents, or vehicle handling.

If you are driving with children or elderly passengers, move them away from live traffic when it is safe to do so. On highways and mountain roads, staying inside or next to a damaged car can be dangerous.

What to say when calling emergency services

Give short, direct facts:

• “There has been a car accident.”
• “People are injured” or “No visible injuries.”
• “The accident location is…”
• “There are blocked lanes / leaking fluid / fire risk / poor visibility.”
• “The vehicles involved are…”

Do not guess about fault. Do not argue with the other driver while help is on the way. Keep the call factual.

Step 2: Move to safety, hazards, and traffic control (5–10 minutes)

Time: 5–10 minutes when the scene is stableCost: no claim cost for taking basic safety steps

After the first injury check, decide whether the car should stay where it is or be moved. This is one of the biggest practical questions after an accident.

What should I do with the car immediately after the incident: move vs stay?

Use this rule:

• Stay in place if moving the car would destroy important evidence and the vehicle is not creating a serious traffic danger.
• Move to safety if the car is blocking fast traffic, sitting on a blind bend, exposed on a dark road, or creating a risk of another crash.
• If anyone is injured, prioritize people and emergency instructions over vehicle position.

Before moving the vehicle, if it is safe, take quick wide photos showing the original positions of all vehicles. Capture lanes, road markings, traffic signs, nearby buildings, intersections, and direction of travel.

Turn on hazard lights immediately. If safe and available, place a warning triangle at a sensible distance behind the car, especially outside the city, on highways, or on roads with poor visibility.

In Tbilisi, the issue may be traffic density and impatient drivers. In Batumi, rain, tourist traffic, and narrow streets can make the scene unstable. Around Kutaisi and regional roads, visibility, speed, and limited shoulders can make moving to safety more urgent.

If the car cannot move

If the WeRent vehicle cannot be driven safely, do not force it. A car with damaged steering, brakes, wheels, suspension, lights, leaking fluids, deployed airbags, or warning lights may be unsafe even if the engine starts.

Make the area visible, keep passengers away from traffic, and wait for instructions from police, emergency services, and WeRent.

Step 3: Gather evidence correctly: photos, video, witnesses (10–25 minutes)

Time: 10–15 minutes for most minor collisions; longer if several vehicles are involvedCost: no cost, but poor documentation can slow the claim

This is the core of documenting the scene. The goal is not to create a dramatic photo album. The goal is to make the claim clear: what happened, where it happened, which vehicles were involved, and what damage is visible.

What photos and details are required to document the scene for a smooth Casco claim?

Take damage photos and context photos. Use both wide and close shots.

Minimum photo set:

1. Wide view of the full accident scene from several angles.
2. Position of the WeRent car before it is moved, if safe.
3. Position of the other vehicle or object involved.
4. Road lanes, signs, traffic lights, crosswalks, junctions, guardrails, or parking markings.
5. Close photos of damage on the WeRent car.
6. Close photos of damage on other vehicles or property.
7. License plates of all involved vehicles.
8. Vehicle registration data if visible or shared.
9. Driver’s license or ID details of the other driver, if they agree and local procedure allows.
10. Weather, road surface, and lighting conditions.
11. Skid marks, broken parts, debris, or fluid leaks.
12. Dashboard warning lights, if relevant.
13. Odometer and fuel level, if the car is still accessible and safe.

Record a short video walking around the scene if traffic conditions allow. Say the time, location, direction of travel, and what you are recording. Do not block traffic or put yourself in danger to film.

What information should I collect from the other driver and any witnesses?

Collect the other driver’s:

• full name
• phone number
• driver details
• vehicle registration data
• license plate
• insurance or incident reference details, if available
• vehicle make, model, and color

Collect witness information:

• full name
• phone number
• short description of what they saw
• where they were standing or driving when they saw it

Ask for witness contact politely and quickly. A neutral witness can help if the accident claim process needs clarification later.

Do not pressure anyone to give a statement. Do not offer money, make side agreements, or ask someone to “confirm” something they did not see.

How do I record the accident location, time, and vehicle damage clearly?

Use three methods together:

1. Take a screenshot of your map app showing the incident location.
2. Write the street name, nearby landmark, intersection, or road number.
3. Take photos that show the surroundings, not only the bumper.

Record time and date exactly. If the accident happened on a rural road, mountain route, hotel driveway, petrol station, airport access road, or parking area, add extra location notes. “Near Kutaisi” is not enough. “Airport access road, right lane before the roundabout” is much better.

For vehicle damage, photograph each damaged area from:

• 2–3 meters away to show the panel and car side
• close range to show the exact scratch, dent, crack, or broken part
• an angle that shows depth or alignment problems

If the car was hit by a fixed object, photograph the object too: wall, gate, curb, pole, barrier, tree, rock, or parking column.

Step 4: Police report or incident documentation: what to ask for (25–45 minutes)

Time: often 20 minutes or more, depending on location, traffic, and incident typeCost: official costs vary; do not skip reporting just to save time

A police report or official incident documentation is often the key document in a Casco claim. The exact handling can depend on the accident type, location, injury status, and local instructions.

Should I call the police in a minor accident with 100% Casco?

Yes, you should contact the police or follow the official reporting process unless WeRent support gives you a specific instruction for the situation. Even with 100% Casco insurance, a minor accident still needs proper documentation so the claim can be reviewed without avoidable delays.

Call the police immediately if:

• anyone is injured
• another driver leaves the scene
• another driver refuses to share details
• a vehicle blocks traffic
• there is damage to public or private property
• there is disagreement about what happened
• alcohol, reckless driving, or unsafe behavior is suspected
• the car is not safe to drive
• the incident involves a pedestrian, cyclist, animal, or fixed object
• the accident happens on a highway, mountain road, or airport access road

For a small parking scratch with no other party, you still need to notify WeRent and follow support instructions. Do not decide alone that documentation is unnecessary.

What to ask for from police or incident responders

Ask how the incident will be documented and what reference information you should keep. Depending on the situation, you may need:

• police report number or case reference
• officer name or badge details, if provided
• station or department handling the report
• confirmation of where and when the report can be obtained
• instructions about moving or releasing the vehicle
• official description of the incident location

If language is difficult, stay calm and keep the conversation factual. Use translation tools if needed. Contact WeRent 24/7 support for help coordinating next steps.

Do not sign documents you do not understand without asking what they mean. If you must sign a form, take a photo of it if allowed.

Step 5: Notify WeRent 24/7 support immediately (45–60 minutes)

Time: call or message as soon as you are safe; usually within the first hourCost: WeRent support is part of the rental service; rental prices start from €27/day

Contact WeRent as soon as you have handled immediate safety risks. You do not need to wait until every document is finished. Early claim notification helps WeRent tell you what to do with the vehicle, what documents are needed, and whether additional photos or reporting steps are required.

WeRent includes 100% Casco insurance, zero deposit policy, 24/7 support and assistance, and delivery to your chosen pickup point in Georgia. The same support channel is important after an accident because it connects the safety situation, documents, vehicle handling, and repair follow-up.

When should I contact WeRent 24/7 support during the accident process?

Contact WeRent 24/7 support:

• after checking injuries and emergency danger
• after moving to safety if needed
• before leaving the accident scene
• before authorizing towing, repair, or payment to anyone
• before making any informal settlement with another person
• immediately if the car cannot be driven safely

If the scene is safe and no one is injured, you can contact WeRent while waiting for police. If there are injuries or live traffic danger, handle emergency steps first, then call.

What to send to WeRent in the first message

Send a concise message with:

• your full name and booking details
• phone number you can answer
• incident location or map pin
• time and date
• whether anyone is injured
• whether police have been called
• police report number if already available
• short description of what happened
• photos of damage
• photos of the full scene
• other driver details
• witness contact, if collected
• whether the car is driveable
• warning lights, leaking fluids, airbag deployment, or wheel damage

Example message:

“Hello, this is [Name], WeRent booking [number]. I had an accident at [location/map pin] at [time]. No visible injuries / injuries reported. Police called / not yet called. Other vehicle involved: [plate]. The car has damage to [area]. I am sending photos now. Please advise whether to move, drive, or wait.”

Do not wait to make the message perfect. Send essential facts first, then add photos and documents.

Step 6: Stop common mistakes that slow claims: what NOT to do

Time saved: often hours or days of follow-upCost risk: delays, extra investigation, or claim complications

Casco helps when the claim is supported by clear facts and correct reporting. Most delays come from missing documentation, late notification, or decisions made at the scene without support guidance.

What are the most common mistakes that delay Casco claims?

Avoid these mistakes:

1. Leaving the scene too earlyDo not leave before safety, other-party details, police or incident steps, and WeRent notification are handled.

2. Failing to call police when neededA missing police report can make a Georgia accident harder to verify, especially when another vehicle, injury, public property, or disagreement is involved.

3. Taking only close-up damage photosClose photos show the dent. Wide photos show how and where the accident happened. You need both.

4. Forgetting witness informationA witness contact can be important if the other driver changes their story or the scene is unclear.

5. Not recording the exact accident locationA vague place name slows review. Send a map pin, landmark, road name, and direction of travel.

6. Admitting fault or arguing at the roadsideStick to facts. Let police, documentation, and the claim review handle responsibility.

7. Paying cash to settle the matter privatelyDo not make side payments or private agreements without speaking to WeRent. It can create documentation gaps.

8. Driving a damaged car without approvalIf there is wheel, brake, steering, suspension, fluid, airbag, or light damage, wait for guidance.

9. Delaying claim notificationTell WeRent quickly. Early notification gives support a chance to prevent mistakes.

10. Repairing or cleaning the car before documentationDo not repair, polish, wash away marks, remove broken parts, or replace anything before WeRent advises you.

11. Signing unclear statementsIf you do not understand a document, ask for explanation, use translation, and contact support.

12. Assuming 100% Casco means no responsibilities100% Casco insurance is strongest when renter responsibilities are followed: safety, reporting, truthful documentation, and cooperation with the claim process.

Step 7: Next steps after the call: vehicle handling, repair, and follow-up timeline

Time: first instructions may be immediate; full follow-up depends on damage, documents, and vehicle availabilityCost: depends on rental terms, incident facts, and claim handling; WeRent’s zero deposit policy means you did not block a deposit at pickup

After WeRent receives your first report, support will guide the next actions. These may include waiting for police, sending more photos, arranging vehicle inspection, towing, replacement vehicle options, or repair coordination.

What happens after notifying WeRent?

Typical sequence:

1. WeRent confirms safety status and your location.
2. You send photos, videos, and available incident documentation.
3. WeRent advises whether the vehicle can be moved or driven.
4. Police report or incident reference details are added to the claim file.
5. The vehicle may be inspected, towed, exchanged, or taken for repair.
6. WeRent follows up with missing documents or clarifying questions.
7. The Casco claim continues through the required review process.

If the car is safe to drive, WeRent may still ask you to bring it to a certain place or wait for inspection. If it is not safe to drive, do not attempt to continue your trip without approval.

How long should I expect the follow-up steps to take after notifying WeRent?

Expect the first guidance quickly once you reach 24/7 support and send the key facts. The complete follow-up can take longer because it depends on:

• whether anyone was injured
• whether police documentation is complete
• the number of vehicles involved
• whether the other driver cooperates
• quality of photos and details
• vehicle damage severity
• whether towing is needed
• location: Tbilisi, Batumi, Kutaisi, airport areas, highways, or remote routes
• repair shop availability and parts

For a simple minor incident with complete photos and a clear report, the support review is usually much faster than for an accident with missing driver details, unclear location, no police documentation, or unsafe vehicle condition.

Do not treat the first call as the end of the claim. Keep your phone available, save all documents, and respond quickly to WeRent follow-up questions.

First 60 minutes timeline for WeRent renters

Time window	Main action	What to collect	Contact needed
0–5 minutes	Stop, hazard lights, check injuries	Injury status, immediate danger	Emergency services if needed
5–10 minutes	Move to safety or keep scene stable	Quick wide photos before moving if safe	Police if risk, injury, blockage, or dispute
10–25 minutes	Document the scene	Damage photos, scene photos, driver details, vehicle registration data	Witnesses, other driver
25–45 minutes	Arrange official documentation	police report number or incident documentation	Police or official responder
45–60 minutes	Notify WeRent and send materials	Location pin, time and date, photos, witness contact, report details	WeRent 24/7 support

This timeline is not a reason to delay calling WeRent if you can do it earlier. If the scene is stable, contact support before the 45-minute mark.

Quick reference checklist: printable for 100% Casco accidents in Tbilisi, Batumi, Kutaisi

Use this checklist after any accident in a WeRent vehicle.

Safety

• Stop the vehicle.
• Turn on hazard lights.
• Check injuries.
• Call emergency services if anyone is hurt or in danger.
• Move to safety if staying in place creates risk.
• Do not stand in traffic lanes.

Scene documentation

• Take wide photos before moving the car if safe.
• Take close photos of damage.
• Record video of the scene if safe.
• Photograph road signs, lanes, traffic lights, and surroundings.
• Photograph license plates.
• Save a map pin for the accident location.
• Record time and date.

Other people involved

• Collect driver details.
• Collect vehicle registration data.
• Ask for witness contact.
• Write down short witness information.
• Do not argue about fault.
• Do not make private payment agreements.

Police and official reporting

• Call police when there is injury, disagreement, another vehicle, property damage, blocked traffic, or uncertainty.
• Ask for police report number or case reference.
• Keep copies or photos of any allowed documents.
• Follow official instructions about moving the vehicle.

WeRent claim notification

• Contact WeRent 24/7 support as soon as safe.
• Send booking details and your phone number.
• Send incident location and map pin.
• Send time and date.
• Send photos of damage and scene photos.
• Send police report details when available.
• Ask whether the vehicle can be driven, moved, towed, or must wait.

FAQ

Should I call WeRent before or after the police?

If there are injuries, danger, blocked traffic, or a serious dispute, call emergency services or police first. Once safe, contact WeRent 24/7 support immediately. If the accident is minor and the scene is stable, you can contact WeRent while waiting for police or before completing the report.

Does 100% Casco insurance mean I can skip documentation?

No. 100% Casco insurance does not remove renter responsibilities. You still need proper incident documentation, photos, driver details, accident location, time and date, and police report details when required.

What if the other driver refuses to share information?

Do not argue or chase the other driver. Record the license plate, vehicle description, photos, location, and any witness contact. Call police and notify WeRent. Tell support exactly what information was refused or unavailable.

Can I continue driving after a small scratch or dent?

Only continue if the car is safe and WeRent confirms the next step. A small visible dent may hide wheel, light, sensor, or alignment damage. Send photos first and ask support whether you should continue, wait, or bring the car for inspection.

What if the accident happens outside Tbilisi, Batumi, or Kutaisi?

Follow the same process: safety, hazard lights, move to safety if needed, documenting the scene, police or official reporting, and WeRent notification. Send an exact map pin because rural and mountain locations are harder to identify from place names alone.